COVID-19 Information

We know you may be concerned about news of the novel coronavirus (COVID-19), and its implications for the health of you and your loved ones. Your safety and well-being are our top priority. We want to reassure you that you are under no additional exposure risk when seeking care at our hospital, clinics or Urgent Care facilities. We are taking all necessary measures and precautions to protect the safety of our patients and staff, and patients should feel confident in making and keeping their appointments.

Valley Regional Hospital has a dedicated COVID-19 hotline. Before being tested, it is required that patients call the hotline for pre-screening at 603-542-7850. This number connects you with a healthcare professional that will screen you by phone if you feel that you are exhibiting the signs and symptoms of COVID-19 but do not feel that there is a medical emergency that requires immediate intervention.

If it is determined that testing is indicated, you will be directed to the VRH Campus and park in the COVID-19 designated parking spots which are located near the Claremont Urgent Care Center. There healthcare professionals will care for you either in your vehicle or in our testing area.

Please make every effort to call ahead to be screened. This will enable us to provide care quickly and in an orderly fashion.

COVID-19 Hotline: 603-542-7850

This temporary visitor policy is intended to assure the safety of our patients and the health care workers caring for them during the COVID-19 pandemic. The policy will evolve to become more, or less, restrictive based on the most up-to-date information. Updates will be made with an eye toward limiting the spread of COVID-19, flattening the curve, and assuring a healthy workforce who can care for current and future patients.

Use of Face Masks


  • Patients are strongly encouraged to wear a cloth mask of their own when they enter a VRH facility.
  • Any patients exhibiting symptoms who are seeking care will be provided a medical face mask for their clinical visit.


  • Permitted visitors are strongly encouraged to wear a cloth mask of their own when entering a VRH facility.
  • It is important to remember that maintaining a 6-foot distance between individuals remains a critical factoring reducing the spread of COVID-19. It is equally important to know that cloth masks are only meant to reduce the spread of virus from someone who is infected.

NOTE: Cloth masks are not as effective as medical grade masks. They should NOT be worn as Personal Protective Equipment (PPE) when caring for a patient with suspected or confirmed COVID-19. A medical face mask is needed when caring for symptomatic patients.

Visitor screening

As part of our effort to keep patients and staff healthy, all permitted visitors and patients will be screened at the entrance to VRH for symptoms of COVID-19. Screening is intended for the wellness of our patients and employees.

Visitor limitations

Telephone and video visits are strongly encouraged for all patients during this time to connect with loved ones using your personal device.

Visitation is restricted to:
• Patients nearing end of life – Patient can designate 2 specific people for in-person visits. Visitor designation may not change from day to day. Appropriate Personal Protective Equipment (PPE) will be provided based on patient precautions.
• Patients requiring a single visitor for safety purposes (to be approved by nursing unit leadership)

All approved visitors will need to be screened at the Main Entrance.

Effort will be made to assist in connecting family members by phone or video.

Patients requiring a support person:

  • A minor may be accompanied by 1 adult.
  • A patient requiring physical assistance may be accompanied by one other adult.
  • A patient requiring an interpreter may bring 1 interpreter
  • If a patient requires transportation, the individual providing the transportation will be asked to wait in their car. A phone number may be left to notify them when the patient is done with their appointment.

Same Day Surgery Patients may require a support person to receive discharge instructions and/or provide transportation following their procedure. Their designated support person will be asked to either wait in their vehicle or return to the facility when the patient is ready for discharge. They may leave a number at the registration desk to be called when the patient is ready for discharge. The support person will be required to go through the screening process at the Main entrance upon their return.

Staying connected to loved ones

We understand these decisions will be difficult for patients, their families and friends. Please know that we make this decision to preserve the ongoing wellness of our patients and staff, and that by using alternatives to in person visits you are helping to assure the safest care for your loved one as well.

During this time consider:

  • Using frequent telephone and video visits to connect with loved ones using your personal device.
  • Writing notes, providing photos, comforting music or other mementos of home to let your loved ones know you are thinking of them.
  • Know that your loved one is not alone. All patients are supported by our nursing and other staff throughout their hospitalization. Our care teams will work with families to maximize communication and update.

It is understandable to feel uncertain or anxious during a public health crisis, and we need to remember to avoid making assumptions about others’ perceived symptoms or concerns. The best way to prevent infection is to wash your hands and keep your hands away from your face.

Here are the current CDC recommendations to help prevent the spread of respiratory viruses:

Take everyday preventive actions for respiratory infections, such as avoiding close contact (CDC defines as “within 6 ft.”) with people who are sick, staying home when sick, and washing hands often.

Avoid traveling to places with widespread or sustained community transmission of the coronavirus. A good place for reliable travel information can be found at

Valley Regional Hospital is receiving requests from community members and groups asking if they can assist VRH during the COVID-19 crisis by making face masks. In order to make these masks usable and effective, they must be made according to strict specifications. These are the guidelines recommended by Valley Regional employee and experienced seamstress Shannon Perceval.

We are very grateful for this generous outpouring in response to the VRH’s needs during this challenging time.

Important Infection Prevention

Before starting this project, please ask yourself the following questions:

  1. Have you been in in contact with anyone suspected or confirmed to have COVID-19 in the past 14 days?
  2. Do you have fever, cough or shortness of breath?

If you are able to answer “NO” to both questions, then proceed with making masks.

If you answer “YES” to either or both questions, please do not make masks. If you are experiencing cough, fever, or shortness of breath and have a concern that you may have COVIC-19 please call your primary care provider for a risk assessment.

Sewing Masks for Donation to Valley Regional Hospital


• Materials-
– tightly woven cotton/wool (exterior)
– tightly woven cotton, viscose/rayon (interior)

The most up-to-date information is available from the CDC:

New Hampshire COVID Info:


General questions or further information on the virus can be directed to:

211NH: Dial 211

The New Hampshire Bureau of Infectious Disease Control at 603-271-4496

The Vermont Department of Health at 802-863-7200.

Implementing Expanded Coverage for Essential COVID-19 Diagnostic Testing and Related Services

The Departments of Health and Human Services (HHS), Labor (DOL) and Treasury jointly issued guidance April 11 implementing legislative provisions specific to COVID-19 diagnostic testing and services from the Families First Coronavirus Response Act (FFCRA) and the Coronavirus Aid, Relief, and Economic Security (CARES) Act. The guidance is in the form of Frequently Asked Questions (FAQs) similar to previously issued COVID-19 related guidance from DOL and HHS.

The guidance principally implements the requirement for group health plans and group and individual health insurance (health plans) to cover both certain diagnostic testing and certain related items and services provided during a medical visit with no cost sharing. The following is a summary of key provisions.

Cost Sharing. Beginning March 18, 2020, health plans are required to cover COVID-19 related diagnostic testing and related items and services provided during a medical visit with no cost sharing, which includes deductibles, copayments and coinsurance. In addition, plans cannot impose prior authorization or other medical management requirements on such services.

Diagnostic Testing, Items and Services, and Care Sites. Health plans are required to cover approved COVID-19 diagnostic testing. The serological test, used to detect the presence of COVID-19 antibodies, also is considered an approved test. In addition, items and services related to COVID-19 testing and furnished during a health care provider visit, whether in person or through a telehealth visit, will be covered. Such visits could include traditional sites of care such as provider offices, urgent care centers and emergency departments, as well as non-traditional sites such as drive-through and other testing sites.

Health Plan Reimbursement of Diagnostic Test. Health plans are required to reimburse providers for COVID-19 related diagnostic testing. If the health plan has a negotiated rate with the testing provider in place prior to the COVID-19 national emergency, that negotiated rate would apply during the emergency period. If the health plan does not have a negotiated rate with the test provider (i.e., the provider is out-of-network), the plan can either negotiate a payment rate with the provider or pay the provider an amount that equals the case price for the service listed on the provider’s public website (see below).

Posting of Cash Price. Diagnostic testing providers, including both hospital and commercial laboratories, must post the cash prices for their COVID-19 testing services on a public website. For example, a hospital lab providing diagnostic testing would need to post the cash price on the hospital’s website. HHS is authorized to fine testing providers that fail to comply and submit a corrective action up to $300 per day.

Health Plan Terms of Coverage and Benefit. Health plans would be permitted to make changes mid-year to increase benefits or decrease cost-sharing for services related to COVID-19 diagnosis and/or treatment. HHS encourages states to take a similar approach in their oversight of health plans. 

Cost of Testing

The current cost of the COVID-19 test is $250.00.

Further Questions

If you have questions, please contact the AHA at 800-424-4301.

During the COVID Pandemic, Valley Regional Hospital (VRH) will be taking steps to protect patients, visitors, and health care workers. At various ttimes, this may invlude screening and limiting visitors. Know that your loved one is not alone. All patients are supported by our nursing and other staff throughout their hospitalization. Our care teams will work with families to maximize communication and updates.

Local chaplains will:

– Provide support during end of life care, a crisis, and ongoing recovery

– Provide a listening ear, spiritual and emotional support to patients, relatives, friends, and healthcare workers

– Connect through phone or tele-visits.

During this time consider connecting with loved ones:

– Through frequent telephone and video visits

– Writing notes

– Providing photos, comforting music or other mementos of home to let your loved ones know you are thinking of them

COVID Hotline - 603-542-7850 - Available 8am-4pm Daily
Any patient that meets the criteria for testing will be given a testing time slot between 12pm-4pm