COVID-19 Information

We know you may be concerned about news of the novel coronavirus (COVID-19), and its implications for the health of you and your loved ones. Your safety and well-being are our top priority. We want to reassure you that you are under no additional exposure risk when seeking care at our hospital, clinics or Urgent Care facilities. We are taking all necessary measures and precautions to protect the safety of our patients and staff, and patients should feel confident in making and keeping their appointments.

It’s best to be tested at the first sign of symptoms.

In addition to the PCR Covid Test, Valley Regional Hospital now offers the BinaxNOW COVID–19 Ag Card, a rapid antigen test for detecting active infections of COVID-19. The rapid antigen test is only available in the following clinical areas and can only be used with individuals who are experiencing active COVID-19 symptoms with an onset within the past seven days. This test is not reliable in detecting the virus in asymptomatic patients. The test that a patient receives will be determined by the testing provider after consultation with the patient. In order to allow us to continue to offer patients the right care, at the right time, in the right place, we encourage individuals to seek care in the setting best designed to meet their needs.

COVID-19 Testing Site – Open seven days a week 9am-1pm and 2pm-5pm by appointment only. This setting is ideal for individuals seeking just a COVID-19 test and who do not feel they need a medical evaluation. For scheduling see information and link below.

Urgent Care – Open seven days a week, Monday – Friday 8am-8pm, Sat-Sun 8am-6pm, no appointment necessary. Urgent Care services are available for individuals who have an urgent medical need that requires a medical evaluation. A convenient option for individuals who are unable to get a timely appointment with their primary care physician or do not have one.

Emergency Department – Open seven days a week, 24 hours a day. This setting is ideal for individuals that need immediate medical attention and intervention in an emergency situation, and not for routine testing.

Primary Care Office (Associates in Medicine, Valley Family Physicians, Valley Primary Care). Patients will need to schedule an appointment with their Primary Care Provider. The type of COVID testing will be at the discretion of the provider who will then determine the appropriate test. All practices are open Monday through Friday 8am-5pm


The VRH Community Testing Site is located on Dunning Street near Urgent Care. At your scheduled testing time:

  • Please arrive at the testing site adjacent to Urgent Care and follow the Covid-19 testing signs.
  • Park in one of the designated Covid-19 testing parking spots and stay in your car. Please DO NOT enter the building through the Main Entrance, Urgent Care entrance or Emergency Room entrance .
  • A staff member will come to you with further instructions.
  • If you have insurance, please be sure to bring your card.
  • Minors MUST be accompanied by an adult.

If you can’t make your appointment, please call 603-542-7888 to cancel so that others can use the time slot.

Disclosure: Your appointment is for Covid-19 testing only. You will not be receiving a medical screening. If you are seeking medical attention, please visit our Urgent Care Department or Emergency Department.

Test scheduling is between 11am-5pm. Use the link below to schedule.

Please follow this link to schedule your appointment

If you’re having problems scheduling your appointment or filling out the questionnaire, please call

603-542-7850.

How much does the Covid test Cost?

$228, but insurance does cover this cost. If you are uninsured, our billing team will work with you to enroll you in government programs that can cover the costs.

 

How long does it take to get results?

24-72 hours.

 

Is it the PCR Test?

Yes

 

Do I have to get out of my car?

Yes, unless you have physical limitations. We bring patients into an enclosed, temperature controlled area.

 

How do I get my results?

We will call you the day your results arrive. We can print them for you for pick up as well.

 

Should I get tested?

This is completely up to you. Any individual may be tested regardless of the presence or absence of symptoms.

 

Can you email my results?

Unfortunately no. We can mail, fax, or you may pick up.

 

How long is the appointment?

Typically 10 minutes or less.

It is understandable to feel uncertain or anxious during a public health crisis, and we need to remember to avoid making assumptions about others’ perceived symptoms or concerns. The best way to prevent infection is to wash your hands and keep your hands away from your face.

Here are the current CDC recommendations to help prevent the spread of respiratory viruses:

Take everyday preventive actions for respiratory infections, such as avoiding close contact (CDC defines as “within 6 ft.”) with people who are sick, staying home when sick, and washing hands often.

Avoid traveling to places with widespread or sustained community transmission of the coronavirus. A good place for reliable travel information can be found at https://www.cdc.gov/coronavirus/2019-ncov/travelers/index.html

Valley Regional Hospital is receiving requests from community members and groups asking if they can assist VRH during the COVID-19 crisis by making face masks. In order to make these masks usable and effective, they must be made according to strict specifications. These are the guidelines recommended by Valley Regional employee and experienced seamstress Shannon Perceval.

We are very grateful for this generous outpouring in response to the VRH’s needs during this challenging time.

Important Infection Prevention

Before starting this project, please ask yourself the following questions:

  1. Have you been in in contact with anyone suspected or confirmed to have COVID-19 in the past 14 days?
  2. Do you have fever, cough or shortness of breath?

If you are able to answer “NO” to both questions, then proceed with making masks.

If you answer “YES” to either or both questions, please do not make masks. If you are experiencing cough, fever, or shortness of breath and have a concern that you may have COVIC-19 please call your primary care provider for a risk assessment.

Sewing Masks for Donation to Valley Regional Hospital

Specifications:

• Materials-
– tightly woven cotton/wool (exterior)
– tightly woven cotton, viscose/rayon (interior)

The most up-to-date information is available from the CDC: https://www.cdc.gov/coronavirus/2019-ncov/index.html

New Hampshire COVID Info: https://www.nh.gov/covid19

 

General questions or further information on the virus can be directed to:

211NH: Dial 211

The New Hampshire Bureau of Infectious Disease Control at 603-271-4496

The Vermont Department of Health at 802-863-7200.

Implementing Expanded Coverage for Essential COVID-19 Diagnostic Testing and Related Services

The Departments of Health and Human Services (HHS), Labor (DOL) and Treasury jointly issued guidance April 11 implementing legislative provisions specific to COVID-19 diagnostic testing and services from the Families First Coronavirus Response Act (FFCRA) and the Coronavirus Aid, Relief, and Economic Security (CARES) Act. The guidance is in the form of Frequently Asked Questions (FAQs) similar to previously issued COVID-19 related guidance from DOL and HHS.

The guidance principally implements the requirement for group health plans and group and individual health insurance (health plans) to cover both certain diagnostic testing and certain related items and services provided during a medical visit with no cost sharing. The following is a summary of key provisions.

Cost Sharing. Beginning March 18, 2020, health plans are required to cover COVID-19 related diagnostic testing and related items and services provided during a medical visit with no cost sharing, which includes deductibles, copayments and coinsurance. In addition, plans cannot impose prior authorization or other medical management requirements on such services.

Diagnostic Testing, Items and Services, and Care Sites. Health plans are required to cover approved COVID-19 diagnostic testing. The serological test, used to detect the presence of COVID-19 antibodies, also is considered an approved test. In addition, items and services related to COVID-19 testing and furnished during a health care provider visit, whether in person or through a telehealth visit, will be covered. Such visits could include traditional sites of care such as provider offices, urgent care centers and emergency departments, as well as non-traditional sites such as drive-through and other testing sites.

Health Plan Reimbursement of Diagnostic Test. Health plans are required to reimburse providers for COVID-19 related diagnostic testing. If the health plan has a negotiated rate with the testing provider in place prior to the COVID-19 national emergency, that negotiated rate would apply during the emergency period. If the health plan does not have a negotiated rate with the test provider (i.e., the provider is out-of-network), the plan can either negotiate a payment rate with the provider or pay the provider an amount that equals the case price for the service listed on the provider’s public website (see below).

Posting of Cash Price. Diagnostic testing providers, including both hospital and commercial laboratories, must post the cash prices for their COVID-19 testing services on a public website. For example, a hospital lab providing diagnostic testing would need to post the cash price on the hospital’s website. HHS is authorized to fine testing providers that fail to comply and submit a corrective action up to $300 per day.

Health Plan Terms of Coverage and Benefit. Health plans would be permitted to make changes mid-year to increase benefits or decrease cost-sharing for services related to COVID-19 diagnosis and/or treatment. HHS encourages states to take a similar approach in their oversight of health plans. 

Cost of Testing

The current cost of the COVID-19 test is $228.00.

Further Questions

If you have questions, please contact the AHA at 800-424-4301.

During the COVID Pandemic, Valley Regional Hospital (VRH) will be taking steps to protect patients, visitors, and health care workers. At various ttimes, this may invlude screening and limiting visitors. Know that your loved one is not alone. All patients are supported by our nursing and other staff throughout their hospitalization. Our care teams will work with families to maximize communication and updates.

Local chaplains will:

– Provide support during end of life care, a crisis, and ongoing recovery

– Provide a listening ear, spiritual and emotional support to patients, relatives, friends, and healthcare workers

– Connect through phone or tele-visits.

During this time consider connecting with loved ones:

– Through frequent telephone and video visits

– Writing notes

– Providing photos, comforting music or other mementos of home to let your loved ones know you are thinking of them