Frequently Asked Questions About COVID-19

Frequently Asked Questions About COVID-19

What is Valley doing during this virus outbreak?

We know you may be concerned about news of the novel coronavirus (COVID-19), and its implications for the health of you and your loved ones. Your safety and well-being are our top priority. We want to reassure you that you are under no additional exposure risk by visiting our hospital, clinics or Urgent Care facilities. We are taking all necessary measures and precautions to protect the safety of our patients and staff, and patients should feel confident in making and keeping their appointments.

We are screening all patients to determine if they have a history of travel from countries with outbreaks. If we have a confirmed or potential patient with COVID-19, we will institute standard protocols, as well as additional measures, to prevent the potential spread of the virus.

Valley Regional Hospital now has a dedicated COVID-19 Testing Center and Screening Hotline. The Testing Center is located outside Claremont Urgent Care on the Dunning Street side of the Valley Regional campus.

Before being tested, it is required that patients call our designated COVID-19 hotline for pre- screening at 603-542-7850. This number connects you with a healthcare professional that will screen you by phone if you feel that you are exhibiting the signs and symptoms of COVID-19 but do not feel that there is a medical emergency that requires immediate intervention.

If it is determined that testing is indicated, you will be directed to the VRH Campus and park in the COVID-19 designated parking spots which are located near the Claremont Urgent Care Center where healthcare professionals will care for you outside of the hospital building. Only individuals who meet criteria for testing will be tested in an effort to conserve supplies.

Please make every effort to call ahead to be screened. This will enable us to provide care quickly and in an orderly fashion.

COVID-19 Hotline: 603-542-7850
The Hotline phones will be answered from 8am-4pm on weekdays, and 8am-12pm on weekends. Any patient that meets the criteria for testing will be given a testing time slot between 12pm-4pm.


Is There Anything I Can Do To Protect Myself?

It is understandable to feel uncertain or anxious during a public health crisis, and we need to remember to avoid making assumptions about others’ perceived symptoms or concerns. The best way to prevent infection is to wash your hands and keep your hands away from your face.

Here are the current CDC recommendations to help prevent the spread of respiratory viruses:

Take everyday preventive actions for respiratory infections, such as avoiding close contact (CDC defines as “within 6 ft.”) with people who are sick, staying home when sick, and washing hands often.

Avoid traveling to places with widespread or sustained community transmission of the coronavirus. A good place for reliable travel information can be found at


How Can I help?

For your safety and ours, all patients will be screened when entering the hospital, urgent care, physician practices or any of our specialty clinics. This should only add a few extra minutes to your visit, but please be prepared that you may experience delays depending on how many patients we are seeing.

All patients with appointments in the hospital building will be required to enter through the main entrance and after hours through the Emergency Department entrance for screening.

Anyone with a cough will be required to wear a mask the entire time they are here.

We are currently restricting all visitors to the hospital under a temporary no visitation policy. We are taking this measure to protect our patients, community members and employees from the spread of and potential exposure to Corona virus (COVID-19). We recognize the valuable role that family members and visitors play in the healing process and appreciate that these restrictions may cause challenges for our patients and their families.


What Can I Do If I Have More Concerns?

The most up-to-date information is available from the (updated daily with advice for public)

General questions or further information on the virus can be directed to:
The New Hampshire Bureau of Infectious Disease Control at 603-271-4496, or The Vermont Department of Health at 802-863-7200.